Terms and Conditions

Welcome to Motorya! By using our services, you agree to the following terms and conditions. Please read them carefully, as they govern your use of our platform and services.

1. Acceptance of Terms
   By accessing or using our services, including booking rides and interacting with our platform, you agree to these terms and conditions. If you do not agree with any part of these terms, you must not use our services.

2. Service Description
   Motorya provides motorbike ride services in Kashmir, allowing users to book rides with professional drivers through our app or website. We strive to provide safe and timely rides; however, unforeseen circumstances such as traffic, weather, or technical issues may affect our service availability or performance.

3. Booking and Cancellation
   Users must provide accurate information when booking a ride, including pickup and drop-off locations. Cancellations or changes to bookings should be made in a timely manner. Frequent cancellations or no-shows may result in restrictions or suspension of service.

4. Payment
   All rides are subject to a fee, as displayed on our platform. Payments can be made through the methods available on our app or website. By booking a ride, you agree to pay the specified fee. Failure to provide payment may result in cancellation of your booking and potential account suspension.

5. User Responsibilities
   Users are expected to follow safety guidelines during their ride. This includes wearing helmets, adhering to traffic laws, and following the instructions of the driver. Misuse of our services, including unsafe behavior or disrespect toward drivers, may result in termination of service.

6. Driver Responsibilities
   All drivers working with Motorya are required to maintain high standards of professionalism, safety, and customer service. If you encounter any issues with a driver, please report it immediately so that we can take appropriate action.

7. Liability
   While we strive to provide reliable services, Motorya is not liable for any damages, injuries, or losses incurred during your ride. This includes but is not limited to accidents, delays, or unforeseen events beyond our control. Users are encouraged to follow all safety protocols during their ride.

8. GPS Tracking
   Our rides are equipped with GPS tracking for safety and convenience. Users can track their rides in real time through our app. By using our services, you consent to the use of GPS tracking during your journey.

9. Privacy
   Your personal information is protected under our privacy policy, which governs how we collect, store, and use your data. By using our services, you consent to the collection and use of your information as outlined in our privacy policy.

10. Service Suspension
    Motorya reserves the right to suspend or terminate services at any time for any reason, including misuse of the service, violation of terms, or technical issues. We may also limit access to services during certain times or in specific areas based on operational needs.

11. Modifications to Terms
    We reserve the right to modify these terms and conditions at any time. Changes will be posted on our platform, and continued use of our services after such changes constitutes your acceptance of the updated terms.

12. Dispute Resolution
    In the event of a dispute arising from your use of Motorya services, we encourage you to contact our customer support team to seek resolution. If the dispute cannot be resolved amicably, it will be subject to the laws and jurisdiction of the courts in Kashmir.

13. Contact Information
    If you have any questions or concerns regarding these terms and conditions, please contact us at support@motorya.online

By using Motorya services, you acknowledge that you have read, understood, and agreed to these terms and conditions.